Help Center

  • What payment methods do you accept?
  • Where is my order confirmation?
  • How do I cancel my order?
  • Can I alter my order?
  • How long does shipping take?
  • How much does shipping cost?
  • Can I track my order?
  • Can I return an item?
  • How do I return an item?
  • My order has arrived but it’s damaged. What can I do?
  • How long does it take to return an item?
  • Does this vacuum need to be plugged in to work?
  • How do I remove and clean the HEPA filter?

Frequently Asked Questions

What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, American Express and Discover. We only take payment once your order has been shipped. We also accept payment by PayPal, Shop Pay and Google Pay.

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at Support@quantechshop.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via Support@quantechshop.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Can I alter my order?

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

How long does shipping take?

Shipping time varies by location. These are our estimates:

 

United States: 8-14 Business days

Canada: 8-15 Business days

Australia: 8-15 Business days

Europe:  8-15 Business days

Central & South America: 10-20 Business days

Asia 8-15: Business days

Africa 15-30: Business days

Max delivery time – 30 business days.

*This doesn’t include our 1-3 day processing time.

*All shipping times exclude clearance/customs delays

How much does shipping cost?

We are proud to offer free world wide shipping. 

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Can I return an item?

You can absolutely return your item to us, within 30 days after receiving it. To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase. 

How do I return an item?

We stand behind our product and want our customers to be completely satisfied with their purchase. If our product did not meet your expectations, we’ll give you a full refund. To start the refund process or for more information, please email support@quantechshop.com

My order has arrived but it’s damaged. What can I do?

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via Support@quantechshop.com with the details. We’ll respond within 48 hours. If approved we will guide you through the next steps and you will be issued a full refund. 

How long does it take to return an item?

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

Does this vacuum need to be plugged in to work?

Yes. This is a corded vacuum that plugs into your 12v car charger.

How do I remove and clean the HEPA filter?

First twist the vacuum to open it up, then use your finger to pull the filter out. It might be a little stiff the first time you remove it. To wash the filter simply run it under water to remove any debris.